ISO 9000

Quality within an Organization is the intent and ability to "Do it right first time, every time". Quality should be the responsibility of everyone, led by senior Management.

The all too common belief among individuals within the Company is that quality management is the responsibility of ‘The boss’, and has no bearing on their job.

In fact, nothing could be further from the truth. Every single process from answering the phone to typing an invoice has a direct effect upon the Company’s future. It is therefore essential that every function is undertaken to a pre-defined level of quality.

ISO 9000 is the International Quality Standard that can be applied to any size business in order to achieve the required end result. In a nutshell, the Standard serves to focus the business on all aspects of its operation to ensure that everyone knows exactly what they need to do and how to do it.

In this way, errors and waste are avoided and the Customers keep coming back.

What are the Benefits?

Achieving ISO 9000 Certification for your business is a means of proving to Customers that you are committed to providing a quality service. It is a prestigious award in itself, however, in these days of high market competition, businesses need to select management systems that will offer the most contribution towards increased profit.

ISO 9000 is not merely a paperwork exercise designed to cause the already stretched employees even more work, it is designed to reduce unnecessary work.

Here is a list of some of the benefits that should be enjoyed by any Company engaging upon a Quality Management project:

• More efficient use of staff and other resources
• Prevention, not reaction to problems
• On-going review and improvement of operating systems
• Reduction in waste, both time and materials
• Clearly documented procedures, used and understood by all
• Valuable aid to training
• Retention and expansion of Customer base
• Development of "Quality Culture" in all staff

Whether an Organization has already attained certification, or they just feel that an increase in control is necessary, we are able to work in the capacity of independent Consultants, or hand-in-hand with dedicated in-house staff, to provide the following services:

• Data collection
• Procedural analysis
• Methods analysis
• Documentation preparation
• Quality Awareness training
• Internal quality audit training
• Internal quality audits

We seek to enhance existing quality services within an Organization by providing highly flexible, independent and cost-effective support. Our work in the fields of Management support and training has helped many small businesses, together with a number of blue-chip Companies, including Mars Confectionery, British Airways, American Express and the Royal Mail Service.

Quadrant Business Systems has developed a one-day introductory workshop and a one-day Internal Auditor Training workshop, to ensure that all the needs of an Organization working towards, or maintaining ISO 9000 can be met in one place, thereby achieving the policy of providing a "One Stop Quality Shop".