Your Company has probably reached its
‘Plateau of success’. In a nutshell, this means that Management,
employees, and Customers have parted company in terms of what they
want from the work environment, and are no longer in synch with each
On the surface, Management may merely be aware of some minor bickering
and disquiet within the ranks, but with strong, directive Management
the employees can be kept under control despite their petty troubles –
These are signs of MAJOR problems within
the organization, and unless something is done to bring things back
together, serious consequences will result.
Management is losing sight of their goal of facilitating the workforce
towards reaching the objectives of the Company.
The employees are not enjoying their time at work, they have no
loyalty towards the Company nor towards Management, and the classic
‘us’ vs. ‘them’ has developed.
As for the Customers, they will start to leave you to find the caring,
Customer-oriented approach your employees used to have. Things must
change – NOW!
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